Telephony

Microsoft Teams Direct Routing

Microsoft Teams Direct Routing is a feature within Microsoft Teams that enables organizations to connect their existing telephony infrastructure, such as on-premises PBX systems or third-party Voice over IP (VoIP) providers, directly to the Teams platform. This integration allows users to make and receive external phone calls within the Teams application, transforming it into a comprehensive unified communications solution.

Key features of Microsoft Teams Direct Routing include:

Flexibility: Direct Routing offers the flexibility to use your preferred telecommunications provider, giving you more control over your voice services and the ability to select the best provider for your needs.
Seamless Integration: It seamlessly integrates with Microsoft Teams, making it easy for users to initiate and receive calls from within the Teams interface, enhancing productivity and collaboration.
Global Reach: Direct Routing supports international calling and can be configured to meet the specific geographical requirements of your organization.
Cost-Efficiency: By leveraging your existing telephony infrastructure and selecting cost-effective voice providers, you can potentially reduce your communication costs.
Scalability: Direct Routing scales with your organization's growth, making it suitable for businesses of all sizes.
Compliance and Security: Microsoft Teams offers robust security and compliance features, ensuring that your voice communications meet regulatory requirements and data protection standard

Sip Trunks

A Session Initiation Protocol (SIP) trunk is a technology used in telecommunications that allows businesses to make voice and video calls over the internet instead of traditional telephone lines. Here's a basic description of SIP trunks:

SIP Trunks:

SIP trunks are digital communication channels that enable the transmission of voice, video, and other real-time communication data over the internet.
They replace the need for traditional analog or digital phone lines and connect a business's phone system (PBX) to the internet or a private IP network.
SIP trunks use the SIP protocol to initiate, manage, and terminate communication sessions, such as phone calls or video conferences.
They offer greater flexibility and scalability, allowing businesses to adjust the number of channels as needed without the physical constraints of traditional phone lines.
SIP trunks are cost-effective because they often provide lower calling rates and eliminate the need for maintaining separate phone lines.
They can support various communication services, including voice, video, instant messaging, and presence information.
SIP trunks are a key component of modern Unified Communications (UC) systems, enabling integrated communication across multiple channels.